HARTA retreat
PRIVACY
POLICY
When you contact us or visit our website, you trust us with your information and we are fully committed to protecting and preserving your privacy when navigating our site or communicating electronically with us. This Privacy Policy is meant to help you understand what information we collect about you, why we collect it and what we do with it. It is important, a bit long and possibly even tedious, but we hope you will take the time to read it carefully.
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This Privacy Policy explains:
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when and why we collect personal information about people who visit our website,
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how we use it, the conditions under which we may disclose it to others and how we keep it secure.
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The choices you have and your rights, including how to access and update information.
Whilst we keep all of your personal information confidential, we reserve the right to disclose this information in the circumstances as set out within this policy. We confirm that we will keep the information secure and that we will comply fully with all applicable UK Data Protection legislation and regulations in force.
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We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website you are agreeing to be bound by this Policy.
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If you have any questions regarding this Policy and our privacy practices, please get in touch via email to hello@harta-retreat.co.uk or by writing to HARTA retreat, Data Protection Department, Cleave farm, East Down, Barnstaple, EX31 4NX. Alternatively you can telephone on +44 (0) 7899662767.
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Who are we?
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HARTA retreat provide luxury holiday accommodation.
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How do we collect information from you?
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We obtain information about you when you use our website, if you directly give us any information via forms, if you sign up to receive email newsletters or when you make a booking.
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What type of information is collected from you?
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In running and operating this website we may collect and process certain data and information relating to you and your use of this site. Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes. The data we collect is detailed below:
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Information (eg. name, address, email address etc.) that you provide us as a result of filling in a form on our website, such as registering for information or making a booking.
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Details of visits to our website and the pages and resources that are accessed such as, but not limited to, your computer’s internet protocol (IP) address, URL, domain type, location data, and information regarding what pages are accessed and when. This information helps us with data analysis and assists us in targeting specific services and products and in improving our customer service and marketing efforts.
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Information you provide us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason. If you contact us, we may keep a record of your email and other correspondence.
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Information you provide in order to enter a competition or promotion via the website, complete a survey, or if you report a problem with the site.
If you make an online booking with us, your card information is not held by us. It is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions, as explained below.
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Who has access to your information?
We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.
Our website is hosted on Wix.com Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Wix’s data storage, databases and the general Wix application. They store your data on a secure server behind a firewall.
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Payment:
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If you choose a direct payment gateway to complete your purchase, then Wix stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
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PCI-DSS requirements help ensure secure handling of credit card information by our store and its service providers.
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For more insight, you may also want to read Wix’s Terms of Service http://www.wix.com/about/terms-of-use or Privacy Statement http://www.wix.com/about/privacy
Third-Party Services:
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Wix has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server co-location services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, session recording and remote access services, performance measurement and data optimization services, content providers, and our legal and financial advisors (collectively, “Third Party Service(s)”).
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Such Third Party Services may receive or otherwise have access to our visitors and users’ personal information and/or user-of-users’ personal information, in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our services, and may only use it for such purposes.
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These third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information required to process purchase related transactions. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than the U.K. or EU. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the United Kingdom and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. Whilst we will take steps to ensure that these providers adhere to the necessary regulations we encourage that you read their privacy policies so you can understand the manner in which your personal information will be handled by them. Once you leave this website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or HARTA’s Terms of Service. In addition, if you were referred to our website from a third-party site, we cannot be held responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third party site.
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Wix is accountable for personal data that it receives under the Privacy Shield and subsequently transfers to a third party as described in the Privacy Shield Principles. In particular, Wix remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless Wix proves that it is not responsible for the event giving rise to the damage.
How is your information used?
We may use your information:
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to process a booking you have made;
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to meet our obligations arising from any contracts entered into you by you and us;
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to ensure that the content on the site is presented in the most efficient way for you and the computer that you are using;
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to enable you to participate in interactive features of the site;
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to provide you with information relating to our website, product or our services that you request from us;
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to provide you with information on other products that we feel may be of interest to you in line with those you have previously expressed an interest in via our website;
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for dealing with entries into a competition;
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to seek your views or comments on the services we provide;
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to notify you about any changes to our website, including improvements, and service or product changes;
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to send you communications which you have requested and that may be of interest to you. These may include information about stays, events, promotions, offers, job offers, information about the hotel and the surrounding area and replies to requests and bookings enquiries/confirmations
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for our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website;
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to administer this website; and
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if you consent, to notify you of products or special offers that may be of interest to you.
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
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Profiling
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. This automated processing is intended to evaluate certain personal aspects of an individual. We may also use your personal information to detect and reduce fraud and credit risk.
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How do I opt out?
You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If then, you no longer want to receive direct marketing communications from us about the products and services we offer, then you can change your preferences or completely unsubscribe in one of two ways:
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Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of marketing emails sent to you
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Email hello@harta-retreat.co.uk or telephone +44 (0) 7899662767 and we will process your request within 7 days
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted.
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Your Rights
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: hello@harta-retreat.co.uk, or write to us at HARTA, Cleave Farm, East Down, Barnstaple, EX31 4NX. Alternatively you can telephone on +44 (0) 7899662767.
You have the right to ask for a copy of the information HARTA holds about you. We may charge you to cover our administration costs in providing you with details of the information we hold about you.
Security precautions iare n place to protect the loss, misuse or alteration of your information.
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Wix has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. The transmission of sensitive payment information (such as a credit card number) through our designated purchase forms is protected by an industry standard SSL/TLS encrypted connection; and we regularly maintain a PCI DSS (Payment Card Industry Data Security Standards) certification. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
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However – regardless of the measures and efforts taken by Wix, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Information or any other User Content you upload, publish or otherwise share with Wix or anyone else.
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We therefore encourage you to set strong passwords for your User Account and User Website, and avoid providing us with any sensitive information which you believe its disclosure could cause you substantial or irreparable harm. Furthermore, because certain areas on our Services are less secure than others (for example, if you set your Support forum ticket to be “Public” instead of “Private”, or if you browse to a non-SSL page), and since e-mail and instant messaging are not recognized as secure forms of communications, we request and encourage you not to share any Personal Information on any of these areas or via any of these methods.
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Use of “Cookies”
Like many websites, the HARTA website uses cookies, which are small pieces of information sent by an organization to your computer and stored on your hard drive to allow that website to recognize you when you visit. Cookies are sometimes used to improve the website experience of a visitor to a website. There are two kind of cookies used: session cookies and persistent cookies. Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
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Google Analytics is also used to analyse the use of this website. Google analytics generates statistical and other information about this website by means of cookies, which are stored on users’ computers. The information generated relating to this website is used to create reports about the use of the website. Google will store and use this information.
It is possible to switch off cookies by adjusting your browser preferences or using a dedicated browser extension. Please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
Links to other websites
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Our website contains links to other websites run by other organisations. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies pf other sites even if you access them using links from our website.
Children
This website is not intended for children under the age of 16 and we do not knowingly collect data relating to children. We encourage parents and legal guardians to monitor their children’s internet use. If you have reason to believe a child under the age of 16 has provided personal information to us through our service please contact us at HARTA retreat, Data Protection Department, Cleave farm, East Down, Barnstaple, EX31 4NX. Alternatively you can telephone on +44 (0) 7899662767.
Making a complaint
Please let us know if you are unhappy with how we have used your personal information by contacting us at
You also have a right to complain to the Information Commissioner’s Office. You can find their contact details at www.ico.org.uk. We would be grateful for the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Review of this Policy
We keep this policy under regular review. This Privacy Policy is v1.0 and was last updated in July 2021
POLICY REFERENCES
https://support.wix.com/en/article/preparing-your-wix-site-for-the-gdpr
https://support.wix.com/en/article/creating-a-privacy-policy